Refund policy
Refund Policy
Effective Date:
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our refund policy below:
1. Eligibility for Refunds
You may request a refund if:
- You received a defective or damaged item.
- The item does not match the description on our website.
- You return the item within 1-3 days of receiving it.
2. Return Process
To initiate a return:
- Contact us on whatsapp or email to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item to the address provided in the return authorization.
4. Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2-4 days, and a credit will automatically be applied to your original payment method.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Contact Us
If you have any questions or need assistance with your return, please contact us on Whatsapp.